Customer Support Agents for Ecommerce: resolve tickets before they reach your team.
Customer Support Agents set up for ecommerce, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common questions instantly
- In your toolsResolve tier-1 tickets end to end
- DonePull answers from your help center
THE PROBLEM IN ECOMMERCE
Teams in ecommerce lose hours and revenue to work that customer support agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR ECOMMERCE
- Answer common questions instantly
- Resolve tier-1 tickets end to end
- Pull answers from your help center
- Escalate the hard ones with context
- Work across chat, email and voice
- Stay on-brand and on-policy
WORKS WITH YOUR STACK
- Shopify
- Gorgias
- Stripe
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Shopify and Gorgias, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: PCI aware.
What teams in ecommerce say
“The numbers sold it: a backlog that used to sit at 400 tickets is under 30, and we got through peak season without the three temps we usually hire. It paid for itself in under two months. What I didn't expect was how much calmer the office feels.”
“I didn't trust it until I watched it handle order status updates on our busiest day of the year without a single complaint. First replies went from 9 hours to under a minute. If you're comparing options, book the call.”
“About 60% of tickets close without anyone on the team touching them. That's the headline. What won my team over is how the customer support agent handles the odd cases: it hands them to a person with full notes instead of guessing.”