Customer Support Agents for Medical Practices: resolve tickets before they reach your team.
Customer Support Agents set up for medical practices, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common questions instantly
- In your toolsResolve tier-1 tickets end to end
- DonePull answers from your help center
THE PROBLEM IN MEDICAL PRACTICES
Teams in medical practices lose hours and revenue to work that customer support agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR MEDICAL PRACTICES
- Answer common questions instantly
- Resolve tier-1 tickets end to end
- Pull answers from your help center
- Escalate the hard ones with context
- Work across chat, email and voice
- Stay on-brand and on-policy
WORKS WITH YOUR STACK
- Epic
- athenahealth
- Twilio
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Epic and athenahealth, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: HIPAA-ready.
What teams in medical practices say
“We were about to hire someone to answer common questions instantly. The customer support agent does it for a fraction of the salary. Two months in, our CSAT went from 4.1 to 4.7. That hire never happened, and nobody misses it.”
“I didn't trust it until I watched it handle appointment scheduling on our busiest day of the year without a single complaint. After-hours calls turn into booked visits instead of hang-ups. If you're comparing options, book the call.”
“Before the customer support agent, our inbox was a wall of where-is-my-order emails. Now it handles that around the clock, first replies went from 9 hours to under a minute, and my team spends its day on work that needs a person.”