IT Helpdesk Agents for Ecommerce: deflect tier-1 IT tickets and handle routine resets.
IT Helpdesk Agents set up for ecommerce, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common IT questions
- In your toolsReset passwords safely
- DoneProvision routine access
THE PROBLEM IN ECOMMERCE
Teams in ecommerce lose hours and revenue to work that IT helpdesk agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR ECOMMERCE
- Answer common IT questions
- Reset passwords safely
- Provision routine access
- Triage and route the rest
- Live in Slack or Teams
- Log to your ITSM
WORKS WITH YOUR STACK
- Shopify
- Gorgias
- Stripe
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Shopify and Gorgias, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: PCI aware.
What teams in ecommerce say
“If you're on the fence, book the call. We were live within the week, and about 60% of tickets close without anyone on the team touching them. My only regret is that we waited a year to do it.”
“I've run this business for 14 years and tried every tool that promised to save time. This is the first one that did. We got through peak season without the three temps we usually hire, and my team stopped dreading order status updates.”
“We tried building this ourselves and gave up after three months. They had the IT helpdesk agent running inside our own tools in days. Since then our CSAT went from 4.1 to 4.7, and any change we ask for is done that week.”