Customer Support Agents for Universities & Higher Ed: resolve tickets before they reach your team.
Customer Support Agents set up for universities & higher ed, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common questions instantly
- In your toolsResolve tier-1 tickets end to end
- DonePull answers from your help center
THE PROBLEM IN UNIVERSITIES & HIGHER ED
Teams in universities & higher ed lose hours and revenue to work that customer support agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR UNIVERSITIES & HIGHER ED
- Answer common questions instantly
- Resolve tier-1 tickets end to end
- Pull answers from your help center
- Escalate the hard ones with context
- Work across chat, email and voice
- Stay on-brand and on-policy
WORKS WITH YOUR STACK
- Salesforce
- Twilio
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Salesforce and Twilio, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: FERPA aware.
What teams in universities & higher ed say
“If you're on the fence, book the call. We were live within the week, and first replies went from 9 hours to under a minute. My only regret is that we waited a year to do it.”
“We handed over logins on a Monday and the agent was handling admissions and enrollment by the end of the week. Inside 60 days about 60% of tickets close without anyone on the team touching them. For what it costs, it's the best money we spend.”
“We tried building this ourselves and gave up after three months. They had the customer support agent running inside our own tools in days. Since then we got through peak season without the three temps we usually hire, and any change we ask for is done that week.”