IT Helpdesk Agents for DTC Brands: deflect tier-1 IT tickets and handle routine resets.
IT Helpdesk Agents set up for DTC brands, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common IT questions
- In your toolsReset passwords safely
- DoneProvision routine access
THE PROBLEM IN DTC BRANDS
Teams in DTC brands lose hours and revenue to work that IT helpdesk agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR DTC BRANDS
- Answer common IT questions
- Reset passwords safely
- Provision routine access
- Triage and route the rest
- Live in Slack or Teams
- Log to your ITSM
WORKS WITH YOUR STACK
- Shopify
- Gorgias
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Shopify and Gorgias, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: PCI aware.
What teams in DTC brands say
“We were about to hire someone to answer common IT questions. The IT helpdesk agent does it for a fraction of the salary. Two months in, our CSAT went from 4.1 to 4.7. That hire never happened, and nobody misses it.”
“I didn't trust it until I watched it handle pre-sale questions on our busiest day of the year without a single complaint. A backlog that used to sit at 400 tickets is under 30. If you're comparing options, book the call.”
“Before the IT helpdesk agent, our inbox was a wall of where-is-my-order emails. Now it handles that around the clock, first replies went from 9 hours to under a minute, and my team spends its day on work that needs a person.”