AI agents for Freshservice that deflect tier-1 tickets and provision routine access.
Your agents work inside Freshservice in real time. Rent a ready-made one and go live within hours, or get a custom agent live in 5 business days.
INSIDE FRESHSERVICE
What agents can do
- Deflect tier-1 tickets
- Provision routine access
- Route the rest
- Log to ITSM
HOW IT CONNECTS
Connected securely in three steps
- Connect with access scoped to what the agent needs and nothing more.
- Map fields and set what the agent can read and write.
- Go live, with every action logged for review.
Teams using Freshservice say
★★★★★
“I didn't want one more login for the team. The agent lives in Freshservice, does its part and logs every change. We're saving about $6,000 a month against the hire we'd budgeted for.”
★★★★★
“Connecting Freshservice took one short call and an admin login. The agent was working on our live data that week, and our team got back roughly 20 hours a week.”
★★★★★
“We have ten years of history in Freshservice, odd custom fields and all. They learned how we use it before building anything, and response times went from hours to seconds.”