AI agents for Freshdesk that resolve common tickets and route the rest.
Your agents work inside Freshdesk in real time. Rent a ready-made one and go live within hours, or get a custom agent live in 5 business days.
INSIDE FRESHDESK
What agents can do
- Resolve common tickets
- Route with context
- Draft replies
- Trigger on events
HOW IT CONNECTS
Connected securely in three steps
- Connect with access scoped to what the agent needs and nothing more.
- Map fields and set what the agent can read and write.
- Go live, with every action logged for review.
Teams using Freshdesk say
★★★★★
“We have ten years of history in Freshdesk, odd custom fields and all. They learned how we use it before building anything, and response times went from hours to seconds.”
★★★★★
“Permissions were my worry. The agent only touches what we gave it access to in Freshdesk, and every change is logged. Our security lead signed off in a day, and we handled 40% more volume with the same headcount.”
★★★★★
“Everything we do runs through Freshdesk, so that was my first question. The agent works inside it and writes back to the right records. The agent paid for itself in five weeks, and nobody had to learn a new screen.”