Customer Support Agents for Energy & Utilities: resolve tickets before they reach your team.
Customer Support Agents set up for energy & utilities, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentAnswer common questions instantly
- In your toolsResolve tier-1 tickets end to end
- DonePull answers from your help center
THE PROBLEM IN ENERGY & UTILITIES
Teams in energy & utilities lose hours and revenue to work that customer support agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR ENERGY & UTILITIES
- Answer common questions instantly
- Resolve tier-1 tickets end to end
- Pull answers from your help center
- Escalate the hard ones with context
- Work across chat, email and voice
- Stay on-brand and on-policy
WORKS WITH YOUR STACK
- Salesforce
- Twilio
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Salesforce and Twilio, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: compliant.
What teams in energy & utilities say
“We were about to hire someone to answer common questions instantly. The customer support agent does it for a fraction of the salary. Two months in, first replies went from 9 hours to under a minute. That hire never happened, and nobody misses it.”
“Account and billing questions used to eat two or three hours of every day. The agent owns it now, about 60% of tickets close without anyone on the team touching them, and the only cases that reach us are the ones that need a person.”
“Before the customer support agent, the same twenty questions ate the whole team's week. Now it handles that around the clock, we got through peak season without the three temps we usually hire, and my team spends its day on work that needs a person.”