Speech Recognition (STT), explained
Speech to text turns a caller’s spoken words into text the agent can understand.
Why it matters for agents
Accurate, low-latency transcription is the first step of any voice agent, and it has to handle accents, noise and interruptions.
How we use it in production
We tune it per use case so the agent hears callers correctly the first time.
See where it shows upWhat teams say
★★★★★
“I'd read plenty about speech recognition. They were the first team to show it working on our own data before we committed a dollar. Now response times went from hours to seconds.”
★★★★★
“They didn't lead with speech recognition. They started with the job we needed done and only brought it in where it fit. The result: we handled 40% more volume with the same headcount.”
★★★★★
“We didn't need to become experts in speech recognition. They explained what it meant for us in plain English, built it, and the agent paid for itself in five weeks.”
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