Speech Recognition (STT), explained
Speech to text turns a caller’s spoken words into text the agent can understand.
Why it matters for agents
Accurate, low-latency transcription is the first step of any voice agent, and it has to handle accents, noise and interruptions.
How we use it in production
We tune it per use case so the agent hears callers correctly the first time.
See where it shows upWant the technical detail?
Our team walks your engineers and reviewers through the whole stack.