TECHNOLOGY

Retrieval Augmented Generation, explained

RAG keeps an agent’s answers grounded in your data instead of its training memory.

Why it matters for agents

Before answering, the agent retrieves the most relevant facts from your content and answers from those, with citations.

How we use it in production

Every knowledge and support agent we build runs on RAG over your docs.

See where it shows up

What teams say

★★★★★
“They didn't lead with retrieval augmented generation. They started with the job we needed done and only brought it in where it fit. The result: we handled 40% more volume with the same headcount.”
FounderMontreal Logistics Company
★★★★★
“We didn't need to become experts in retrieval augmented generation. They explained what it meant for us in plain English, built it, and the agent paid for itself in five weeks.”
Head of ITOttawa SaaS Company
★★★★★
“Our security team sent 60 questions about retrieval augmented generation. Every answer was specific to our setup and came back in writing within the week. We signed, and we're saving about $6,000 a month against the hire we'd budgeted for.”
CTOChicago Multi-Site Clinic Group

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