Survey / Feedback Agents for Technology / IT Services: collect and make sense of feedback.
Survey / Feedback Agents set up for technology / IT services, connected to your tools and run by your rules. Rent the ready-made version and go live within hours, or get a custom build live in 5 business days.
SEE IT WORK
- New ticketA customer writes in with a question
- AgentRun surveys across channels
- In your toolsAsk follow-up questions
- DoneSummarize themes
THE PROBLEM IN TECHNOLOGY / IT SERVICES
Teams in technology / IT services lose hours and revenue to work that survey / feedback agents can handle. We build the agent around your process, so your people spend their time on the work that needs a human.
WHAT IT DOES FOR TECHNOLOGY / IT SERVICES
- Run surveys across channels
- Ask follow-up questions
- Summarize themes
- Flag urgent issues
- Close the loop
- Report trends
WORKS WITH YOUR STACK
- Zendesk
- Slack
Connected to your systems and set up for your compliance rules. Live in 5 business days.
Book a meeting with us nowThe proven version, live within hours, with a 30-day money-back guarantee.
Get the agent nowQuestions
How fast can it go live?
The ready-made agent goes live within hours. A custom build for your workflow goes live in 5 business days.
Does it fit our tools?
Yes. It connects to tools like Zendesk and Slack, and to anything else through a secure API.
Is our data handled properly?
Data is encrypted and every action the agent takes is logged. Compliance status: SOC 2 in progress.
What teams in technology / IT services say
“Before the survey agent, our inbox was a wall of where-is-my-order emails. Now it handles that around the clock, first replies went from 9 hours to under a minute, and my team spends its day on work that needs a person.”
“Tier-1 deflection used to eat two or three hours of every day. The agent owns it now, about 60% of tickets close without anyone on the team touching them, and the only cases that reach us are the ones that need a person.”
“If you're on the fence, book the call. We were live within the week, and we got through peak season without the three temps we usually hire. My only regret is that we waited a year to do it.”