GLOSSARY

Escalation

Handing a conversation to a human when the agent should not proceed.

Why it matters for AI agents

Escalation comes up when you scope, buy or run an AI agent. Knowing what it means helps you ask sharper questions of any vendor, including us.

When we build or rent you an agent, this is one of the pieces we handle so you do not have to. Ask us how it applies to your workflow on a quick call.

Skip the jargon, get the outcome

Tell us what you want done. We handle the terminology.