AI Agents vs Chatbots
A bot that answers, or an agent that acts?
| Factor | Chatbots | We Do AI Agents |
|---|---|---|
| What it does | Replies to questions | Completes tasks end to end |
| Actions | None | Books, updates, routes |
| Grounding | Scripted flows | Reasons over your data |
| Escalation | Dead ends | Hands off with context |
| Setup | Decision trees | We build to your workflow |
| Outcome | Deflection | Work done |
THE HONEST TAKE
A chatbot answers. An agent gets the job done, updating your systems and knowing when to bring in a person.