AI Agents vs Chatbots
A chatbot answers questions. An agent answers and then does the work in your systems.
| Factor | Chatbots | We Do AI Agents |
|---|---|---|
| What it does | Replies to questions | Completes tasks end to end |
| Actions | None | Books, updates, routes |
| Grounding | Scripted flows | Reasons over your data |
| Escalation | Dead ends | Hands off with context |
| Setup | Decision trees | We build to your workflow |
| Outcome | Deflection | Work done |
THE HONEST TAKE
Pick a chatbot if answers are enough. Pick an agent when you need the task finished in your systems, with a person brought in when it matters.
MORE COMPARISONS
What teams say
★★★★★
“The proposal was one page with a fixed price, and the invoice matched it. In 20 years of buying software I can count on one hand the vendors who've done that.”
★★★★★
“They talked us out of automating two things on our list because the numbers didn't work. That honesty is why we trusted them with the rest, and the rest saves us about $9,000 a month.”
★★★★★
“What we pay for each month is a team that keeps the agent running and updates it when our process changes. Our old software vendor charged more and did neither.”